Porta Belle

Delivery & Returns Policy

• Delivery (cost & time after orders are processed and mailed out)
  • Local (Singapore)
    • Standard Shipping (2-3 business days): SGD 4.50
    • Free Standard Shipping: For orders above SGD 100.00
  • Malaysia
    • Standard Shipping (3-9 business days): SGD 21.90
• Returns and exchanges
  • Porta Belle does not accept returns, exchanges and refunds for all orders.
  • All confirmed orders are considered final and no amendment or cancellation are allowed.
  • Only items with verified manufacturing defects or incorrect shipments will be eligible for replacement. Return products must be in brand new condition with Porta Belle’s card.
  • Customers must notify us within 48 hours of delivery with supporting photos.
  • Minor variations such as small dimension deviations, slight unevenness in cutting or stitching, natural creases, or loose threads that do not affect the bag’s functionality are normal manufacturing characteristics and not defects.
  • All claims are subject to review and approval by Porta Belle. We retain full discretion to determine whether a reported concern qualifies as a defect.
  • Approved replacements will be shipped at no additional cost.
  • If replacement items is out of stock, processing time may be longer until item becomes available.
  • Please inspect your order upon receiving and contact us within 48 hours if there are any issues.
  • We may update this policy from time to time. Updates will be posted on this page and continued use of our website constitues acceptance of the revised terms.