International Shipping & Returns Policy
- International Shipping
- Porta Belle currently offers international shipping to selected locations in the following countries:
- Thailand: Bangkok, Chonburi
- Philippines: Cebu, Metro Manila, Quezon
- Japan: Tokyo, Kyoto, Osaka, Nara, Fukuoka, Okinawa
- Shipping availability and rates are determined by your delivery address at checkout.
- If your location is not currently supported, please contact us before placing an order.
- International delivery typically takes 7–14 business days after dispatch depending on the destination, courier service and customs clearance. Delivery times are estimates and may vary.
- Customs Duties and Taxes
- Any import duties, customs fees, VAT/GST or other destination-country charges are the customer’s responsibility unless otherwise stated at checkout.
- International orders may be subject to customs duties, import taxes or other fees imposed by the destination country. These charges are determined by the local customs authorities and are not included in the product price or shipping fee.
- Any additional charges incurred during customs clearance are the responsibility of the customer and will not be covered by Porta Belle.
- We recommend checking with your local customs authority before placing an order to understand any applicable duties or taxes.
- Final Sale and Returns
- All international purchases are final sale. We do not accept returns, exchanges or cancellations due to a change of mind, personal preferences or incorrect purchases.
- If an order arrives damaged, defective or incorrect, please contact us with your order number and supporting photographs. We will review the circumstances and handle any legally required remedies in accordance with applicable consumer protection laws.
- We will review the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.
- Nothing in this policy excludes or limits any consumer rights that cannot lawfully be excluded.
- Delivery Issues
- Customers must provide accurate shipping and contact information. Additional costs arising from incorrect addresses, refused deliveries or unpaid import charges may be charged to the customer.
- If a parcel is delayed, lost or damaged in transit, please contact us so we can investigate with the courier. Any resolution will depend on the circumstances and applicable legal obligations.
- Request a Return
- If your item is eligible for a return (refer to T&Cs – Returns & Refunds), please contact us via our contact form or email us at: info@portabelle.co within 5 days of receiving your order to submit a return request.
- Once your request has been reviewed and approved, we will provide the return instructions and address via email.
- Shipping Your Return
- Approved returns must be shipped within 5 days of receiving return approval.
- International customers are responsible for arranging their own return shipment and covering all associated shipping costs.
- We recommend using a tracked shipping service, as Porta Belle cannot be held responsible for parcels that are lost or damaged during return transit.
- Please contact Porta Belle and obtain return instructions before sending any item back.
- Refund Processing
- Once we receive your returned item, our team will inspect it to ensure it meets our return requirements.
- Approved refunds will be processed within 5–7 business days and issued to the original payment method.
- Depending on your bank or payment provider, it may take an additional 2–3 business days for the refund to appear in your account.